Category: Advertising Help & Advice

The seven types of effective retargeting

The good folks at Chango just published this nifty graphic. It describes seven different forms of retargeting and where/how each one happens on the web. If you’re looking for new ways to reach customers through banner advertising, you should give this a look:
 

 
Tailor your creative!
Keep in mind that it doesn’t make much sense to use the exact same ads for all the different types of retargeting. Your campaigns will be more effective if you tailor ad creative to what you know about the viewer (e.g., have they been to your website yet or not?).

This can add up to a lot of different banner ads…and a lot of (expensive) hours for a designer. So when you need to build out all those creative executions across all the different types of retargeting, don’t forget to use Canned Banners.

We also published a separate blog post on search retargeting (Chango’s specialty) here.

Questions? Contact us!
 

Microsoft Advertising launches new small business site


 
Microsoft Advertising has launched a new portal for small business advertisers. It’s mostly focused on search advertising through the self-serve adCenter platform, but it also contains a section called “Beyond Search,” which contains a sub-section on banner (aka “display”) advertising for small businesses.
 

 
While Microsoft Advertising’s display advertising solutions are not self-serve, they are able to reach upwards of 90% of the online audience in the U.S. across a large number of segments. And now that they’re specifically catering to small business advertisers, maybe a self-serve option is on the horizon.

There is also a UK version of the new small business portal. Sadly, it does not seem to offer banner advertising.
 

Which industries and job functions are most likely to respond to display ads?


 
Bizo, a B2B marketing platform that lets advertisers target business professionals, has published a pair of top 10 lists that show which “business audiences” (as categorized by industry and job function) are most likely to take action when they see a banner ad. “Action” could mean whatever it is the banner ad is asking them to do: click, like on Facebook, fill out a form, do jumping jacks, etc.

Here’s the complete press release, and whimsical infographic.

The biggest takeaway seems to be that legal professionals in the legal industry really love banner ads (relative to everyone else). So if you’re advertising legal services to legal professionals, you’d better be running banner ad campaigns…with Bizo’s targeting data, of course.

Without further ado, below are the two lists. The percentages are the “Action Rate Index (ARI)” for each segment. It’s unclear from Bizo’s press release whether a segment with an ARI of 200 is twice as likely to take action as a segment with an ARI of 100.

Top 10 industry segments included:

1. Legal (ARI: 223 percent)
2. Retail (ARI: 192 percent)
3. Software (ARI: 185 percent)
4. Media Publishing(ARI: 184 percent)
5. Wholesalers(ARI: 157 percent)
6. Telecommunications (ARI: 121 percent)
7. Hospitality/Hotels (ARI: 116 percent)
8. Real Estate(ARI: 108 percent)
9. Business Services (ARI: 108 percent)
10. Consumer Services (ARI: 107 percent)

Top 10 job functions included:

1. Legal (ARI: 257 percent)
2. Operations (ARI: 218 percent)
3. Consultants (ARI: 157 percent)
4. Sales (ARI: 156 percent)
5. Marketing (ARI: 147 percent)
6. Finance (ARI: 146 percent)
7. Government (ARI: 102 percent)
8. Education (ARI: 102 percent)
9. Scientists (ARI: 100 percent)
10. Engineering/Technical (ARI: 97 percent)
 

Top Reason Users Don’t Click Banner Ads: They Don’t Want to Be Diverted From Their Current Online Activity

It’s a well-documented fact and challenge that average banner ad clickthrough rates are very low, somewhere around 0.09 percent (that’s just 9 clicks out of every 10,000 times an ad is shown).

A recent study sponsored by AdKeeper and 24/7 Real Media surveyed consumers and asked them why they don’t click on banner ads. The number one reason given: 61 percent don’t want to be distracted: “Online banner ads take me away from my current website, or from what I am doing.”

You could look at this research and conclude that people just hate all banner ads, therefore there’s no point in running banner campaigns. But such a conclusion would ignore a few key points:

1. If people don’t want to be distracted from their current web page, then put a lot of relevant content right in your banner ad. That way the viewer doesn’t have to click the ad in order to learn about your products/services. Canned Banners has all sorts of templates that allow you to include lots of product info. Here’s a good example of a template that can feature multiple products and descriptions.
 
2. A lot of banner ads look downright awful, which probably explains some poor performance. But this study doesn’t seem to have examined that aspect, aside from noting that “43 percent [of consumers] say online banner ads don’t seem interesting or engaging” (the concept “interesting and engaging” could have to do with multiple factors, including targeting, which is quite independent of how an ad looks). It seems to me that the study might have provided deeper insight into consumer behavior by passively observing people in test scenarios, rather than simply asking survey questions, which tend, by their very nature, to lead people to give certain answers. Such observations might reveal how the appearance of a banner ad (regardless of the product/service being advertised) affects its clickthrough rate. However, that probably would have been a much more expensive study to conduct.
 
3. Some banner ads get much higher clickthrough rates than 0.09%. Canned Banners’ own ad campaigns have done better than that. First, it’s important to target your ads intelligently. Understand who your customers are and then find them online by buying inventory on specific types of websites or targeting specific keywords. Don’t just run your banner ads everywhere, because then it’s almost certain that you’ll get low clickthrough rates. Second, utilize tactics like site retargeting, search retargeting, and geo-targeting. These tactics will help you pinpoint your customers; as long as you’re showing them well-designed, relevant banner ads, you’ll probably see clickthrough rates significantly higher than a measly 0.09%.
 

Finally, a way to search for companies’ banner ads


 
Ever heard of a startup called Moat? Well, neither had we til the other night. We don’t know how it slipped under our radar.

Moat has analytics software to measure how viewers interact with ads, but they also offer a free service that allows you to search for banner ads by brand name. Great for when you’re looking for inspiration or want to see what your competitors are up to. We just think this is all kinds of neat so we thought we’d share.

I searched for “Samsung” as a test and was treated to 111 Samsung banner ads (both Flash and static) scraped off the web by Moat’s crawlers.
 

 

Canned Banners mentioned in lecture: “Unraveling the Mysteries of Online Advertising”

Ad operations consultant Rainey Smith gave a lecture recently entitled “Unraveling the Mysteries of Online Advertising.” It’s full of really informative stuff for web publishers, bloggers, and website owners on how to sell and run ads on your website.

And who does she recommend as an easy, fast, do-it-yourself solution for designing banner ads? You guessed it: Canned Banners. We’re mentioned at about 27:00.

Grab some popcorn and have a look-see:
 

 
Seriously, this video is interesting to watch whether you run your own website or blog or whether you’re an industry insider who just doesn’t know much about the nuts and bolts of what it takes to run ads on a website. The above video (and many other good ones) can be found on UC Berkeley’s website here.

If you’re thinking of selling ads on your website and don’t know where to start, we’d advise contacting Rainey here.
 

How do I get Google to review my banner ads?

 

 
When you create a new Campaign or Ad Group in Google AdWords and upload banner ads, they are immediately given the status of being “under review.” Presumably this is so that Google can ensure that your banner ads aren’t deceptive, malicious, broken, or just plain too obnoxious.

However, in our experience, this “under review” status is perpetual—that is to say, the ads are never reviewed. This strikes us as odd, but we don’t pretend to understand Google’s inner workings.

So…how do you get your banner ads out of “Under Review Purgatory?” What we’ve found works well is to log a support ticket—this usually clears the situation right up.

How to contact Google so they will review your ads:

  1. While logged in, click the ‘help’ link in the upper right of the Google AdWords website.
  2. A new window will pop up. At the very bottom of this window, click the link that says ‘Contacting us.’
  3. Click ‘Ad Visibility, Approvals, and Performance’ along the left side.
  4. In the sub-section that appears, click ‘Ad Approvals and Policies.’
  5. In the sub-sub-section that appears, click ‘How long does it take for my ad to be approved?’
  6. On the right, you will see a link that says ‘Email AdWords Support.’ Click it.
  7. Fill out the fields (you will be asked for Campaign and Ad Group names) and hit ‘Submit.’
  8. This usually fixes the problem and gets your ads reviewed (and hopefully approved) within about 24 hours.

Questions? Contact us.
 

How does search retargeting work?

I’ve been reading a lot lately about search retargeting. We’ve already explained how plain old retargeting works, but search retargeting is a bit different. Instead of showing follow-up banner ads to people who have visited your website, you’re showing follow-up ads to people who have searched for specific terms on search engines.

To demonstrate how search retargeting works, let’s assume you own an online store that sells telescopes:

1. Your prospect performs a Google search for “telescopes.”
Of course there so many telescope retailers that most people will miss your company when they perform a search. This is to be expected.
 

 
2. The search for “telescopes” places a cookie on your prospect’s computer.
The cookie essentially “tags” the prospect so you can find them later. Don’t worry, the cookie is anonymous—it’s not tracking personal information.
 

 
3. The cookie allows you to show your telescope banner ads to the prospect as they continue surfing the web.
The prospect is obviously interested in telescopes, so your ads are actually relevant to them and more likely to be noticed.
 

 
4. Prospects click your awesome telescope banner ads and visit your store!
Once they visit your website, search retargeting has done its job—it’s up to you to close the sale. And now that they’ve visited your website, you can show them more follow-up ads using basic retargeting.
 

 

Who offers search retargeting?

Unfortunately, it doesn’t look like anyone offers Google- or AdRoll-style self-serve search retargeting. However, here are a few search retargeting companies:

 
Questions? Just contact us.
 

How to geo-target your banner ads in Google AdWords

If you run a car dealership in San Francisco, California, you don’t want your ads to be seen by people in Atlanta, Georgia or Paris, France.

Google AdWords lets you select the countries, regions, and cities where you want to show your ads. It’s easy.

First, go to the ‘Settings’ tab for your banner ad campaign and find the ‘Edit’ link to modify your geographic target:


 
A window will pop up. Check the boxes for all the places you don’t want your ad to appear. If you only want to show ads in one city, this might take a minute or two. The example below shows what you’ll see if you exclude everywhere except the San Francisco, CA metro region:


 
And that’s it. Run some tests to see if geo-targeting improves your campaign results. Try making your banner ads more relevant by designing them for specific regions.

Or even if you sell a product or service nationwide, pay close attention to where your ads are being shown. For instance, you may not want to advertise your line of cross-country skiing equipment in Florida.

Questions? Just email us.
 

Now that I’ve created my real estate ad, where do I run it online?

You’ve done the smart thing and created a real estate ad using Canned Banners. Now what?

There are some great options to get your banner ad seen by local home buyers. Here’s a few ideas to get you started:

Zillow.com

Home buyers use Zillow to search for homes, mortgages, and real estate advice. It’s a perfect target audience. You can target your ad based on ZIP code, which will ensure that only home buyers in your area see your ads.

Go here to get started: www.zillow.com/advertising/Agent.htm
 

Local news websites

The local news websites that you choose all depend on your area. For instance, if you want to find home buyers in the San Francisco Bay Area, you might consider advertising on SFGate.com, a local news website that gets millions of visitors every month.

You’re not just limited to newspaper websites. You can probably advertise on local TV and radio station websites, independent newspaper sites, and local blogs.

To get started, try a simple Google search like “san francisco news.”
 

Retargeting networks


Retargeting shows ads to your website visitors after they’ve left your website. If someone comes to your website and browses around for a few minutes, but leaves without contacting you, you can use retargeting to make sure they keep seeing your ads.

To get started, read this blog post we wrote about retargeting for real estate agents.
 

Google AdWords

Google AdWords lets you advertise with banner ads, not just boring little text ads. You’ll only pay when someone clicks your ad, usually somewhere between $0.50 and $1.50 per click (or more…it really depends on your campaign settings).

To get started, go to adwords.google.com and create an account. Then when you’re building your campaign, go to your ‘Campaigns’ tab along the top. Then click the ‘Ads’ tab:


 
Then select ‘Image ad’ from the ‘New ad’ button:


 
Then you’ll be able to upload the banner ads you created with Canned Banners. Make sure to upload the banner ad SWF files—these are the animated, interactive files.

In order to make sure your ads are being targeted at the right people, choose keywords that are unique to your area. For example, in San Francisco, you could choose keywords like ‘san francisco real estate,’ ‘san francisco real estate agent,’ or ‘noe valley real estate.’ Or read our blog post on how to target specific cities.
 

Questions?

Got more questions about online real estate advertising? Just email us.