Month: January, 2011

The Sad State of Self-serve Advertising


 
I had a new editorial published today on Adotas.com. It’s a somewhat sarcastic look at the limited self-serve options that are available to small businesses if they want to break out of little Google text ads and start using banner ads that actually show their products in living color.

It was a struggle keeping the editorial down to about 900 words, so I’ll elaborate a bit further.

In the article, I suggest a few reasons that it’s challenging to offer self-serve banner advertising to SMBs:

  1. They have low budgets, which reduces the amount of potential profit for ad networks, publishers, and everyone else in the ad stack.
  2. It’s hard for SMBs to create display ads (that’s where Canned Banners comes in).
  3. Flash ads are often problematic, so it’s near impossible for ad networks to deal with bugs from thousands upon thousands of SMB banner ads.

Here are some other reasons (related to the three above) that I think there isn’t more going on in the realm of SMB self-serve advertising:

  • Venture/angel funding—A large portion of ad networks and solution providers are venture-backed. This implies that their investors will want them to follow a business model that will earn a sufficient return on invested capital. Generating such returns is tough in the high-volume / low-margin SMB market, so these venture-backed firms tend to chase the big money: agencies, brand advertisers, and such. Does this mean that you can’t make a profit in the SMB world? Of course not. Think of the untold billions that Google has raked in from mom-and-pops running text-based search campaigns. But until the “big money” dries up, don’t expect too many venture-backed firms to start chasing after the little guy’s wallet.
     
  • An inefficient market for ad inventory—Why is it that anyone with a few dollars in the bank can go online and within a few minutes buy 0.22 shares of Google stock? That’s because the market for buying and selling stocks is highly efficient and liquid. Trades are automated, prices are publicly available and updated in real time, and deals happen in fractions of a second. This is not true of the market for banner ad space. If you want your ads to be seen by the right people in the right places at the right times, don’t be surprised if you end up having to run a dozen separate campaigns on different platforms. More and more ad inventory is being bought and sold in spot markets, but a lot of it is still bought and sold very inefficiently, where you have to fill out sales inquiry forms, pick up the phone and talk to someone, or meet minimum budget requirements. And the inventory that’s bought and sold on spot markets isn’t necessarily accessible to SMBs. And what is accessible may be remnant inventory or other low-quality crap.
     
  • The ad industry is too tech-happy—There seems to be a fairly dominant segment in the industry that thinks that math, technology, and data will finally “solve” advertising once and for all (Why does it work? How does it work? How can I get people interested in my products? Such questions have been pondered for eons…). Naturally math, data, and technology are a huge piece of online advertising innovation, but this over-emphasis strikes me as quixotic and naïve…sort of a search for the “Philosopher’s Stone” of online advertising that will enable those who unlock it to direct the wills of powerless consumers. What does this have to do with SMBs? Well, in order to develop effective, usable solutions for SMBs, you have to think like them. And SMBs don’t give a rat’s ass about “audience buying,” “data mining,” or “creative optimization.” SMBs just want something that’s easy, affordable, and effective. Whether it’s achieved with supercomputers or windshield flyers doesn’t really matter. But until the online ad industry starts talking to SMBs in a language they understand, banner advertising is going to remain an out-of-reach, complex-seeming ad strategy, which it isn’t.

 

How do I get Google to review my banner ads?

 

 
When you create a new Campaign or Ad Group in Google AdWords and upload banner ads, they are immediately given the status of being “under review.” Presumably this is so that Google can ensure that your banner ads aren’t deceptive, malicious, broken, or just plain too obnoxious.

However, in our experience, this “under review” status is perpetual—that is to say, the ads are never reviewed. This strikes us as odd, but we don’t pretend to understand Google’s inner workings.

So…how do you get your banner ads out of “Under Review Purgatory?” What we’ve found works well is to log a support ticket—this usually clears the situation right up.

How to contact Google so they will review your ads:

  1. While logged in, click the ‘help’ link in the upper right of the Google AdWords website.
  2. A new window will pop up. At the very bottom of this window, click the link that says ‘Contacting us.’
  3. Click ‘Ad Visibility, Approvals, and Performance’ along the left side.
  4. In the sub-section that appears, click ‘Ad Approvals and Policies.’
  5. In the sub-sub-section that appears, click ‘How long does it take for my ad to be approved?’
  6. On the right, you will see a link that says ‘Email AdWords Support.’ Click it.
  7. Fill out the fields (you will be asked for Campaign and Ad Group names) and hit ‘Submit.’
  8. This usually fixes the problem and gets your ads reviewed (and hopefully approved) within about 24 hours.

Questions? Contact us.
 

How does search retargeting work?

 
I’ve been reading a lot lately about search retargeting. We’ve already explained how plain old retargeting works, but search retargeting is a bit different. Instead of showing follow-up banner ads to people who have visited your website, you’re showing follow-up ads to people who have searched for specific terms on search engines.

To demonstrate how search retargeting works, let’s assume you own an online store that sells telescopes:

1. Your prospect performs a Google search for “telescopes.”
Of course there so many telescope retailers that most people will miss your company when they perform a search. This is to be expected.
 

 
2. The search for “telescopes” places a cookie on your prospect’s computer.
The cookie essentially “tags” the prospect so you can find them later. Don’t worry, the cookie is anonymous—it’s not tracking personal information.
 

 
3. The cookie allows you to show your telescope banner ads to the prospect as they continue surfing the web.
The prospect is obviously interested in telescopes, so your ads are actually relevant to them and more likely to be noticed.
 

 
4. Prospects click your awesome telescope banner ads and visit your store!
Once they visit your website, search retargeting has done its job—it’s up to you to close the sale. And now that they’ve visited your website, you can show them more follow-up ads using basic retargeting.
 

 

Who offers search retargeting?

Here are a few search retargeting companies you can check out:

 
Questions? Just contact us.
 

Ye Olde Beta Exit Covered by AdExchanger.com


 
Our exit from beta got picked up by AdExchanger.com this morning.

And in case you’ve been busy and haven’t gotten around to it yet, you should check out the results of AdExchanger’s amusing “meta-retargeting” campaign which ran in December.
 

End o’ beta featured on Adotas.com


 
January 18, 2011—Canned Banners Cuts Out The Display Middle Men

“Today, a young startup named Canned Banners left beta. They launched in January of 2010 and provide a fast and easy online display ad creation tool for small and medium sized businesses (SMBs).” visit Adotas.com to read more
 

Beta has left the building

Rejoice! Canned Banners officially left beta today just slightly more than a year after going live. Read the official press release.

A slew of changes came into effect with this release:

Here’s a before-and-after look at our homepage:
 
New homepage
 

 
Previous homepage
 

 
And here’s the new banner download page: